In this shop (www.kullaloo.ca) you can buy a variety of digital products for download, e.g.:
- Sewing Patterns
- Embroidery designs
- Cutting files
This means that when you purchase such a product, you will receive one or more files that you can view or process further on your PC, laptop, smartphone, tablet, etc. (e.g. print out a pattern or copy an embroidery file to a USB stick to use the file with your embroidery machine). Which file(s) you receive in which file format is stated in the respective product descriptions (e.g. an sewing pattern as a PDF file, an embroidery motif in various file formats such as JEF, PES, etc.).
Process after purchasing a digital product
If you have purchased a digital product in our shop, you can download it after payment has been received. You will receive an email with a download link. Depending on which payment method you choose at checkout, it will take between five minutes and a couple of hours to send you the download link. If you have registered an account on our website, you will alse get all your downloads in your “my account” section as soon as they are available!
If you pay directly during the checkout process, your order will usually be marked “paid” immediately afterwards and you will receive an email saying “Your order is completed”.
A maximum of 1 hour later you should receive another email with the subject “Download link / receipt of payment for your order at kullaloo”. In this email you will find the link to download the product and the invoice. If you still haven’t received an email with the download link after a couple of hours, first check your spam folder to make sure the email hasn’t ended up in there. If you don’t find anything in the spam folder, just write us an email to mail(at)kullaloo.ca, we’ll get to the bottom of the matter or can then send the file(s) directly to you.